Technical support

Having technical difficulties with the platform? Follow these steps to solve the issue.

How to resolve a technical difficulty:

  1. Check that your Internet connection works properly by visiting another site, such as
  2. Use Google Chrome, Safari or Microsoft Edge as a browser.
  3. Close the browser, then reopen it.
  4. Clear your cache and cookies.

If none of the steps above resolve the issue, disconnect from the Internet, reconnect, and repeat steps 2 and 3.

Still having technical difficulties?

Contact your District Manager, who will identify the issue and quickly work to resolve it. Be sure to provide them with the following information:

  1. The type of user you are: supplier, RONA store or RONA employee.
  2. Your browser type and version. Visit to find out which browser and version you are using.
  3. Your connection speed. The minimum recommended speed is 15 Mbps. To diagnose your speed, click on this link:
  4. What you wish to do on consult an offer, add a user associated with your store, book an appointment with a RONA expert, or use another of the site’s features.

Important: Using an up-to-date version of Google Chrome, Safari or Microsoft Edge is recommended. Using Internet Explorer is often problematic.